What do I do if my package is lost?

Not to worry; most often, delays in transit are resolved within a few days. If you have not received your package within 5 days of shipment, please give us a call at (877) 646 5303 or email support@silvergoldbull.com. If your order has shipped via USPS; after contacting us, we will advise that you call USPS directly at 1-800-ASK-USPS (per USPS policy). 

Every package we ship is fully insured. This means that you would receive a full refund or exchange in the extremely unlikely event that your package is lost or damaged during transit. Please remember to notify us of damage, tampering, or delivery issues within 24 hours of the signature or delivery date. Failure to notify us within this timeframe may impact our ability to cover your claim.