After Ordering
- My order status says “On Hold”. What does that mean?
- I have paid for my order. Why is my order still pending?
- My order status says “Processing”. What does that mean?
- Can I cancel my order?
- How are orders packed? Does the shipping label mention your company’s name?
- Will the delivery driver know the package contents?
- My order status says “Pending”. What does that mean?
- Can I add to my current order?
- I want to sign for my package. Can the delivery driver ask for me and not deliver to anyone else?
- What do I do if a package is lost during delivery? What if the courier tries to deliver a damaged package?
- My order status says “Complete”. What does that mean?
- You do not have a website in my country. Can I still purchase and store with you?
- Can I place an order on your website and ship to another country?
- What if I change my mind after placing an order?
- I tried to place an order on your website and page went blank, did it go through?
- Why do you have different prices for products with same metal type, weight and purity?
- I would like to borrow against my bullion. Do you have a loan program?
- Do you trade or exchange products?
- Can I ask to reinstate my order after cancellation?
- What is market loss?