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After Ordering

  • I have paid for my order. Why is my order still pending?
  • My order status says “On Hold”. What does that mean?
  • My order status says “Processing”. What does that mean?
  • Can I cancel my order?
  • My order status says “Pending”. What does that mean?
  • How are orders packed? Does the shipping label mention your company’s name?
  • Will the delivery driver know the package contents?
  • Can I add to my current order?
  • I want to sign for my package. Can the delivery driver ask for me and not deliver to anyone else?
  • My order status says “Complete”. What does that mean?
  • What do I do if a package is lost during delivery? What if the courier tries to deliver a damaged package?
  • You do not have a website in my country. Can I still purchase and store with you?
  • Can I place an order on your website and ship to another country?
  • What if I change my mind after placing an order?
  • Why do you have different prices for products with same metal type, weight and purity?
  • Can I ask to reinstate my order after cancellation?
  • Do you trade or exchange products?
  • What is market loss?
  • I would like to borrow against my bullion. Do you have a loan program?
  • I tried to place an order on your website and page went blank, did it go through?
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